We email tracking info to you the moment we ship your order. If between the time you place your order and the time we ship your order your address has changed or you will be on an extended vacation, we must be notified to update your address prior to shipment or you can update your shipping info yourself on your account at our site. We ship via Fedex and UPS. Given losses via vandalism and theft from doorsteps and porches in the USA, USPS requires a signature. If the USPS cannot obtain a signature by you they will leave a notice in your mailbox and you will have a few days to arrange pick up or redelivery of your order. The Post Office will not hold it beyond a few days and it has been our experience that they will not return to us. We cannot be held responsible should you not be at home to sign for your package or fail to pick it up at the post office. If this happens to you please contact us quickly after you have been unsuccessful at retrieval at your local post office.
Please notify us of all returns before proceeding, Archivea cannot accept responsibility for unsolicited returns. Once you have notified us, please repackage the item in the original shipping package and be sure to include your order number. We will accept return shipments only from USPS.
